Terms Of Service

Terms of service

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Moore MedTech Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Moore MedTech Ltd’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Refund policy

At Moore MedTech, we want you to be 100% satisfied with your order. However, we understand that this may not always be the case. In this event, we offer returns for most items sent back to us up to 30 days from the date of delivery. Please review this page to learn more about our return policies.

Please note that your return may require you to return the item at your own expense unless you are returning a product that is defective, damaged or incorrect. In these circumstances, you will be refunded the cost of returning these items once your return is processed. We do not refund return costs in the event that you have changed your mind about products which are not defective, damaged or incorrect.

Statutory Cancellation Right

You have the statutory right to cancel your order for any reason within 30 days from the date of delivery. To exercise your cancellation right we require you to email us at info@mooremedtech.co.uk or call us on 0113 543 1450. Please note all items need to be returned within 14 days of the return being scheduled.

Our Voluntary Returns Policy

As well as your statutory cancellation rights described above, you can return products purchased on our site within 30 days of the delivery date. In order to do this, the products must be in an unused and undamaged condition and within their original packaging. Any seals present must not be broken or tampered with.

To return an item please email us at info@mooremedtech.co.uk or call us on 01165431450. Please note that this returns policy does not affect your statutory rights and therefore doesn’t affect your right of cancellation as described above.

Return costs

If you have received a defective, damaged or incorrect item you will not be responsible for the cost of the return. Please contact us as soon as possible so that we can arrange your return.

If you have changed your mind or want to cancel an item that has already been dispatched, you will be responsible for the cost of returning the item to us.


Once we have received your returned item(s), refunds will be processed within 48 hours. Please note, the time it takes for the balance to show in your account will be down to your card provider.

Payment Information

This website uses PayPal Express Checkout to manage and process payments. 

More information about the PayPal User Agreement can be found here.