Privacy Policy

Background:

Moore MedTech Consultants Limited understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

This Policy applies to Our use of any and all data collected by us in relation to your use of Our Site. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

Definitions and Interpretation

In this Policy the following terms shall have the following meanings:  

“Account” means an account required to access and/or use certain areas and features of Our Site;

“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 12, below;

“Our Site” means this website;

“UK and EU Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015; and

“We/Us/Our” Moore MedTech

What Data Do We Collect?

  1. Some data will be collected automatically by Our Site (for further details, please see section 9 below), other data will only be collected if you voluntarily submit it, for example, when signing up for an Account. 
  2. Depending upon your use of Our Site, We may collect some or all of the following data:
  3. name; date of birth; gender; business/company name job title; profession; contact information such as email addresses and telephone numbers; demographic information such as post code, preferences and interests; financial information such as credit / debit card numbers; IP address (automatically collected); web browser type and version (automatically collected); operating system (automatically collected); a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to (automatically collected);

How Do We Use Your Data?

  1. All personal data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see section 4, below.
  2. We use your data to provide the best possible products and services to you. This could include: Providing and managing your Account; Providing and managing your access to Our Site; Personalising and tailoring your experience on Our Site; Supplying Our products and services to you; Personalising and tailoring Our products and services for you; Responding to communications from you; Supplying you with email Email, e.g. Newsletters, Alerts etc. that you have subscribed to (you may unsubscribe or opt-out at any time by following instructions on the communication); Market research; Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;
  3. With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message and/or post with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.

How and Where Do We Store Your Data?

  1. We only keep your data for as long as We need to in order to use it as described above in section 3, and/or for as long as We have your permission to keep it.
  2. Data security is of great importance to Us, and to protect your data We have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through Our Site.
  3. Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to Us data via the internet.

Do We Share Your Data?

  1. We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
  2. We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.
  3. In certain circumstances We may be legally required to share certain data held by Us, which may include your personal information, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of Us.

How Can You Control Your Data?

  1. When you submit information via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details AND/OR by managing your Account).
  2. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

Your Right to Withhold Information

  1. You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
  2. You may restrict your internet browser’s use of Cookies. For more information, see section 9 below

How Can You Access Your Data?

  1. You have the legal right to ask for a copy of any of your personal data held by Us (where such data is held). We reserve the right to charge a small fee for this service.

Cookies

  1. Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services.  Our Site also uses analytics services provided by Google which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site.

Contacting Us

  1. If you have any questions about Our Site or this Privacy Policy. please contact Us. Our contact details can be found on our Contact Page. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 4, above).

Changes to Our Privacy Policy

  1. We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Cookies Policy

This site uses cookies to improve your experience. All cookies on this site are required in order for the site to function correctly, and as a result cannot be disabled.

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. Our Site also uses analytics services provided by Google which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site.

Delivery Policy

We are pleased to offer free delivery for our singular and multipack foaming hand sanitisers. These products will be delivered by Hermes usually within 2-4 working days.

Due to the varying size and weight of our other products, delivery costs will be calculated separately. This ensures that you receive the best possible price and delivery method to suit your needs.

Orders placed before 1pm will be processed the next working day.

If a delivery cannot be made to your address for reasons out of the manufacturer’s control, we will inform you as soon as possible.

Every effort will be made to deliver the goods as soon as possible after your order has been confirmed. However, we will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, we will inform you of any delay as soon as possible and will give you the option of cancelling your order at this point.

Delivery times can vary depending on your delivery address at the time you place your order. We reserve the right to alter or amend delivery times in exceptional circumstances.

For any other queries, please contact us by calling 0113 543 1450 or emailing us at info@mooremedtech.co.uk and quote your order number.

Returns Policy

At Moore MedTech, we want you to be 100% satisfied with your order. However, we understand that this may not always be the case. In this event, we offer returns for most items sent back to us up to 30 days from the date of delivery. Please review this page to learn more about our return policies.

Please note that your return may require you to return the item at your own expense unless you are returning a product that is defective, damaged or incorrect. In these circumstances, you will be refunded the cost of returning these items once your return is processed. We do not refund return costs in the event that you have changed your mind about products which are not defective, damaged or incorrect.

Statutory Cancellation Right

You have the statutory right to cancel your order for any reason within 30 days from the date of delivery. To exercise your cancellation right we require you to email us at info@mooremedtech.co.uk or call us on 0113 543 1450. Please note all items need to be returned within 14 days of the return being scheduled.

Our Voluntary Returns Policy

As well as your statutory cancellation rights described above, you can return products purchased on our site within 30 days of the delivery date. In order to do this, the products must be in an unused and undamaged condition and within their original packaging. Any seals present must not be broken or tampered with.

To return an item please email us at info@mooremedtech.co.uk or call us on 01165431450. Please note that this returns policy does not affect your statutory rights and therefore doesn’t affect your right of cancellation as described above.

Return costs

If you have received a defective, damaged or incorrect item you will not be responsible for the cost of the return. Please contact us as soon as possible so that we can arrange your return.

If you have changed your mind or want to cancel an item that has already been dispatched, you will be responsible for the cost of returning the item to us.

Refunds

Once we have received your returned item(s), refunds will be processed within 48 hours. Please note, the time it takes for the balance to show in your account will be down to your card provider.